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Glossary

Credit reference agency

A credit reference agency is a company that collects information about people's borrowing and sells it to lenders. The main UK agencies are Experian, Equifax and TransUnion.

Also known as: credit reference agencies, CRA, credit bureau

Lenders supply data about your accounts, and the agencies combine it with public records and electoral register details to build a credit file. Each agency may hold slightly different information, so it is worth checking all three.

Agencies must follow data protection law, which gives you the right to see your data and have errors corrected. They do not decide whether you are accepted for credit. The lender makes that decision.

This page provides general information only. It is not personalised financial, legal or tax advice, and rules and figures can change. Your situation is unique — please check official sources such as GOV.UK and MoneyHelper, and speak to a qualified, FCA-authorised adviser before making important decisions about your money.

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