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Insurance

Insurance: what you need and what you do not

How the main types of cover work, what the small print means and how to avoid paying for the wrong thing.

Insurance is a simple idea: you pay a known, regular cost so that an unlikely but expensive event does not wreck your finances. In practice, policies are packed with terms like excess, exclusions, limits and conditions, which makes it hard to know whether you are properly covered or paying for things you will never use.

Some insurance is a legal requirement. If you drive, you must have at least third-party motor insurance. If you employ people, you will generally need employers' liability insurance. If you have a mortgage, your lender will normally require buildings insurance. Everything else is a judgement about risk: how bad would it be if this happened, and could you afford to cover it yourself?

Good cover is not always the cheapest and the cheapest is not always good. A policy with a low premium may have a high excess, low limits or exclusions that matter to you. Reading the policy summary (the Insurance Product Information Document, which every policy must provide) and comparing like for like is more useful than comparing prices alone.

Since January 2022, FCA rules have stopped home and motor insurers from charging existing customers more at renewal than they would charge a new customer for the same cover, but it is still worth comparing prices each year. If a claim is rejected or you are unhappy with how it was handled, you can complain to the insurer and then, if needed, to the free Financial Ombudsman Service.

What you will find in this section

Common questions

Which types of insurance are required by law in the UK?

If you drive on public roads you must have at least third-party motor insurance. Employers generally need employers' liability insurance. Buildings insurance is not a legal requirement, but mortgage lenders normally insist on it. Most other insurance, including life, contents and travel, is optional.

What does the excess mean on an insurance policy?

The excess is the amount you pay towards a claim before the insurer pays the rest. A higher excess usually lowers your premium, but only choose one you could comfortably afford to pay at short notice.

Are price comparison sites the cheapest way to buy insurance?

They are a quick way to compare prices and often find good deals, but they do not cover every insurer and the cheapest result may have weaker cover. Check the policy details, not just the price, and consider getting a direct quote from insurers that do not appear on comparison sites.

What can I do if my insurer rejects my claim?

First ask the insurer to explain its decision in writing and use its complaints process. If you are not happy with the final response, or eight weeks pass without one, you can take the complaint to the Financial Ombudsman Service, which is free to use.

Official sources and free help

This page provides general information only. It is not personalised financial, legal or tax advice, and rules and figures can change. Your situation is unique — please check official sources such as GOV.UK and MoneyHelper, and speak to a qualified, FCA-authorised insurance adviser before making important decisions about your money.